As the coronavirus pandemic was spreading, concepts such as home office and e-learning gained in popularity. As consumers mobility has been limited, it can be assumed that home banking will also follow and will increase the number of online banking users.
The young people, who entered adulthood at the beginning of the 21st century, cannot imagine the world without the internet. In the use of online banking the Millennial generation has bridged the gap between the old and new countries of the European Union.
The Baby Boomers generation is more accustomed to using traditional media, such as newspapers, television and radio, than the internet. As a result, it uses online banking services less frequently than younger people.