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Polish banks are accelerating the restructuring of their networks
Jacek Ramotowski...supposed to look. The “mini sales and customer service points” are to have a much wider range of services and product...
Banks are struggling under the pressure of rising costs
Jacek Ramotowski...perception of customer service quality. On the other hand, they want to ensure customer security, including cybersecurity. “Risk management hurts...
Does state aid for airlines work?
Jo Harper...are ongoing with Lufthansa on the conditions for a deal to save Austrian Airlines, which has completely ceased flight operations. People...
Banks to face competition following payment deregulation
Grzegorz Hansen...their settlements with customers (e.g. if the online money exchange office could become a direct participant in such a settlement system in...
A portrait of the Polish retail financial services
Piotr Rosik...of retail financial services, have been partly replaced by substitutes to banking services, e.g. loan services, as a result of increased...
Further loyalty systems are not enough
Grzegorz Hansen...entities with turnovers of EUR50m and higher. And since there is such standards of service, other services addressed to Polish...
Uneven progress in the digitalization of banks
Mirosław Ciesielski...— can use the bank’s platform to build financial offers for their customers. These services generate revenue based on a subscription...
Eksport przez internet a luka płacowa
VoxEU...handel online stanowi około 20 proc. całkowitego e-commerce. Jednakże biorąc pod uwagę szybki rozwój e-commerce oraz transgranicznego handlu online, przewiduje...
The payments market is in for a revolution
Jacek Ramotowski...that consumers were discouraged from online shopping due to concerns whether on-line payment systems used by Internet vendors were secure....
FinTech services gain popularity
Mirosław Ciesielski...per cent), insurance services (29 per cent) and borrowing services (27 per cent). This is associated with the customers’ growing...